Resume Overview
IT Support and Cybersecurity professional with over six years of experience providing Tier 1 and Tier 2 technical support in enterprise and consumer environments. Strong background in Windows, macOS, Linux, and mobile platforms, with hands-on experience in Active Directory administration, endpoint support, MDM, and incident management using ServiceNow, Zendesk, and Jira. Holds a Bachelor of Science in Cybersecurity and an Associate degree in Information Technology, with a business administration foundation that supports clear communication, structured problem-solving, and security-focused decision-making.