Resume Overview
IT Support and Cybersecurity professional with 6+ years of experience delivering Tier 1 and Tier 2 technical support in enterprise and consumer environments. I currently support 100+ end users weekly as a Tier II Technical Support Specialist at Tandem Diabetes, building on experience at FIS Global, Asurion, and Apple Inc. My background spans Windows, macOS, Linux, and mobile platforms, with hands-on work in Active Directory administration, endpoint security, identity and access management, and incident resolution using ServiceNow, Zendesk, and Jira.
I hold a Bachelor of Science in Cybersecurity and an Associate of Science in Information Technology from Full Sail University, along with an Associate of Science in Business Administration from LaGuardia Community College. That business foundation shapes how I communicate technical risk and align IT decisions with organizational priorities.
Outside of my day-to-day support role, I apply frameworks like NIST, CIS Controls, and PCI DSS to real-world projects — from small business risk assessments to enterprise-style security policy development — documented in the Projects section of this site.